Last Updated: 9-13-2023
Thank you for shopping at J’Delle. We take pride in offering high-quality men’s and women’s fragrances, and we hope you are satisfied with your purchase.
All Sales Are Final: No Returns
At J’Delle, we want to be transparent about our return policy. We do not offer returns or exchanges for any reason other than in cases where the product is damaged or defective upon receipt. All sales are final.
Damaged or Defective Products
If you receive a damaged or defective product, please contact our Customer Service team within 7 days of receiving your order. To initiate a return for a damaged or defective item, please follow these steps:
- Contact our Customer Service team at sales@jdelle.co.uk to report the issue.
- Provide your order number and details of the damage or defect.
- We may request photographic evidence of the damage or defect to expedite the resolution process.
- Once we have reviewed your case, we will provide instructions for returning the damaged or defective item.
- Upon receipt of the returned item, we will inspect it, and if the damage or defect is confirmed, we will offer a replacement or a refund.
Please note that any return or refund for a damaged or defective item is at the sole discretion of J’Delle.
Contact Us
If you have any questions or concerns about our Returns Policy, please feel free to contact our Customer Service team at sales@jdelle.co.uk. We are here to assist you.
Changes to This Policy
We reserve the right to make changes to this Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By making a purchase from J’Delle, you acknowledge and agree to abide by this Returns Policy.
Need help?
Contact us at sales@jdelle.co.uk for questions related to refunds and returns.